What is chronic care management?

Chronic Care Management (CCM) is defined by the Centers for Medicare and Medicaid Services (CMS) as coordinating care for patients with multiple chronic conditions outside regular office visits. These conditions are expected to last at least 12 months or until the patient passes away.

What are the benefits of chronic care management?

CCM helps practices create personalized care plans, improve adherence to care guidelines, streamline documentation, and support a more efficient billing workflow. The goal is to improve outcomes, reduce complications, and stay aligned with CMS requirements.

How does chronic care management work?

CCM typically includes patient enrollment, creation of a care plan, ongoing monthly care coordination and patient communication, and accurate documentation for billing and reimbursement.

What services are included in chronic care management?

CCM services can include identifying chronic conditions, developing care plans, coordinating referrals, reviewing results, medication support, documenting monthly communication time, and recording billable actions for compliance.

What are Chronic Care Management CPT codes?

CCM CPT codes are billing codes used to report chronic care management services. Common codes can include 99490, 99439, 99487, 99489, 99491, and related codes, depending on the service level and time.

How do Chronic Care Management CPT codes work?

Practices use CCM codes to bill for specific care coordination services based on eligibility, documented activities, and time thresholds. Proper documentation supports accurate reimbursement and transparency for the care delivered.

RPM Logix Announces Integration with eClinicalWorks (eCW) EHR for Enhanced Patient Care

Mario Erlach
March 3, 2026

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NEW YORK, NY — March 3, 2026 — RPM Logix LLC, a leader in remote patient monitoring and chronic care management services, today announced the official launch of its bi-directional integration with eClinicalWorks (eCW). The integration enables healthcare providers to seamlessly synchronize patient data between their electronic health record (EHR) and the RPM Logix clinical platform, improving operational efficiency and supporting better patient outcomes.

Through this integration, healthcare practices can streamline the delivery of Remote Patient Monitoring (RPM), Chronic Care Management (CCM), Remote Therapeutic Monitoring (RTM), Advanced Primary Care Management (APCM), and Behavioral Health Integration (BHI) services while reducing administrative burden and eliminating redundant data entry.

By utilizing advanced FHIR APIs for secure data retrieval and SFTP protocols for automated documentation uploads, RPM Logix ensures that providers spend less time managing data and more time focused on patient care.

“Seamless integration with the physician’s EHR is essential for scalable remote care programs,” said Mario Erlach, CEO of RPM Logix. “Our integration with eClinicalWorks removes friction from the workflow so providers can enroll patients faster, monitor them more effectively, and capture the clinical documentation needed for compliant reimbursement.”

Key Features of the RPM Logix & eClinicalWorks Integration

The integration supports a comprehensive flow of information designed to optimize practice efficiency through the following:

Automated Patient Sync: Import single patients or bulk-import entire populations using EHR IDs directly into RPM Logix.
Real-Time Clinical Updates: Automatically pull demographics, ICD-10 diagnosis codes, and current medication lists from eCW.
Daily Data Refreshes: Patient profiles update automatically every 24 hours to ensure care managers always have the latest EHR data.
Streamlined Billing & Care Plans: Push completed care plan reports and billing claims directly back to the eCW system, ensuring a complete clinical record without double entry.

Frequently Asked Questions (Q&A)

Q: How does the integration improve my practice’s workflow?

A: The integration creates a “bi-directional” flow. RPM Logix “reads” patient data from eCW to set up profiles and “writes” care plans and claims back to eCW, ensuring your records are always synchronized without double-entry. Dropping claims is totally automated.

Q: Can I view RPM vitals and device readings directly in eCW?

A: Currently, eCW does not accept external vitals as discrete data points. However, RPM Logix bridges this gap by including all vital signs and device readings within the Care Plan reports that are uploaded directly to the eCW patient record.

Q: What is required to activate the integration?

A: For the read-only sync, your RPM Logix representative will provide an activation code for the eCW “Product Activation” suite. For the write-back feature (claims and care plans), practices will work with eCW to establish a secure SFTP connection.

Q: Are there fees associated with this integration?

A: While RPM Logix includes this integration in its standard agreements, eCW typically charges its own interface and maintenance fees. We recommend contacting your eCW representative for their specific pricing.

About RPM Logix LLC

RPM Logix is a comprehensive remote care management partner for physician practices, delivering turnkey clinical programs designed to improve patient outcomes and increase practice revenue. The company provides full-service support for Remote Patient Monitoring (RPM), Chronic Care Management (CCM), Remote Therapeutic Monitoring (RTM), Advanced Primary Care Management (APCM), and Behavioral Health Integration (BHI). Staffed by nurses, registered dietitians, and certified diabetes educators, RPM Logix delivers high-touch patient engagement programs that integrate seamlessly into existing EHR workflows.

Mario Erlach

Founder at RPM Logix – Remote Personalized Medicine

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Disclaimer

The information provided by RPM Logix is intended for educational purposes only and should not be construed as legal or medical billing advice. While every effort is made to ensure the accuracy and timeliness of the content, RPM Logix makes no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability, or availability of the information provided. The coding and billing guidelines, including but not limited to CPT, HCPCS, and ICD codes, are subject to updates and changes by regulatory authorities such as CMS (Centers for Medicare & Medicaid Services) and the AMA (American Medical Association).
RPM Logix is not responsible for any errors, omissions, or outcomes resulting from the use of this information. It is the responsibility of the healthcare provider to verify the accuracy of coding and billing information, to remain informed about updates, and to comply with all relevant payer guidelines and regulations. RPM Logix strongly recommends consulting legal counsel, reimbursement specialists, or the appropriate authoritative resources before submitting any claims.
By using the information provided by RPM Logix, you acknowledge and agree that RPM Logix shall not be held liable for any claims, damages, or other liabilities arising from your use of the information, including but not limited to any billing, coding, or reimbursement issues that may result from reliance on the material presented.

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